Cancellation & Refunds

• Cancellation of Parcel/Shipment:
  
  • Customers may cancel their parcel/shipment before it has been dispatched for delivery to our Logistics Partner. To cancel a parcel/shipment, customers must contact our customer service team and provide their booking details.
  • Cancellations will not be accepted once the said parcel/shipment has been handed over for delivery, to our Logistics Partner.
• Refunds:
  
  • If a parcel/shipment is cancelled before it has been dispatched for delivery to our Logistics Partner, customers will be eligible for the refund. In such case, a cancellation fee of Rs 1000 will be charged & the balance amount will be refunded.
  • Process of refund will happen within 7 business days from the date of cancellation.
  • Refunds will be issued to the original payment method used for the booking.
• Refunds for Lost or Damaged Shipments:
  
  • Customer will NOT be eligible for any refund if the parcel/shipment gets damaged or for any missing goods/items.
  • Also, there can be NO Insurance Claim that can be registered for any damaged parcel or missing goods.
• Exceptions and Limitations:
  
  • We reserve the right to refuse or limit refunds in cases of suspected fraud, abuse of our cancellation policy, or other violations of our Terms and Conditions
• Refunds for entire parcel/shipment being misplaced:
  
  • Customer will NOT be eligible for any refund, if the entire parcel/shipment is misplaced.
  • However, if the Customer has agreed to pay the Insurance Charges at the time of booking, then the Customer is eligible to register their claim with our Logistics Partner.
  • The claim value can be to the maximum extent of the custom declared value mentioned in the shipping Invoice.
• Contact Us:
  
  • If you have any questions or concerns about our cancellation and refund policy or the status of your refund, please Contact Us or Email @ support@linxarlogixics.com.

By using our courier services, you agree to abide by the terms of this cancellation and refund policy. If you do not agree with the terms of this policy, please do not use our services.