Tracking & Delivery
Tracking & Delivery
Upon handing over of parcel to the concerned Logistics Partner, we will provide the AWB # of your parcel/shipment.
You will have to enter this AWB # in our website & click on Tracking to get the status.
The Pickup and Delivery destinations shown whilst tracking, are based on the destination of the Service Station location in transit, providing that pickup and delivery. Please be assured that your parcel will be delivered to the destination provided by you.
This usually occurs if the information we have is insufficient to track the parcel for you. The address may be incorrect and we would require some additional information or clarification. The matter can be resolved very quickly by contacting Customer Service of the respective Logistics Partner.
Usually, the person carrying the parcel for delivery will try & contact the Consignee/Receiver on the number given at the time of booking. If there is a response to leave the parcel at any specific request like in front of main door etc., then the parcel will be kept accordingly & will be considered as delivered. In case there is no response from Consignee or Receiver, then the parcel will be taken back.
Usually most of our Logistics Partner will attempt for delivery one more time, within 3 working days. If there is no response for the second time, then, after two failed delivery attempts, the parcel will be RTO (Return to Origin) & all the costs for RTO will have to be borne by the Sender.